Solve problems

Checking your Wi-Fi connection
Sometimes there is a bad connection between the Thermostat and the internet. The white status LED may flash due to a problem with your server or provider,...
Thu, 25 Aug, 2016 at 3:54 PM
Incorrect outdoor temperature and/or time
You can't set the outdoor temperature and time yourself. These are taken directly from the internet, linked to your place of residence. If the outdoo...
Thu, 25 Aug, 2016 at 3:55 PM
Error message on the display
Various error messages can appear on the ThermoSmart display: OT communication error: this message appears if the OpenTherm communication is worki...
Thu, 25 Aug, 2016 at 3:59 PM
Re-connecting the Wi-Fi network
Sometimes you may need to reconnect your Wi-Fi network, for example if you have changed your password or bought a new router. You can follow the steps be...
Sat, 19 Nov, 2016 at 9:00 PM
The boiler is still running when the desired temperature has been reached
The following applies to OpenTherm boilers! After reaching the desired temperature, the status LED will sometimes flash red. This is because: ...
Thu, 25 Aug, 2016 at 4:02 PM
Resetting an existing Wi-Fi connection
Sometimes you can lose the Wi-Fi connection due to a disrupted signal. You will then see a white flashing LED on the ThermoSmart and a sad owl will appear...
Thu, 25 Aug, 2016 at 4:03 PM
No graphs on the portal
We use JavaScript to display the graphs and programs on the portal. JavaScript must be on for the portal to work correctly. You can switch JavaScript on a...
Thu, 25 Aug, 2016 at 4:05 PM
The boiler doesn’t (always) come on, how can I prevent this?
If your boiler doesn’t come on when it should (the status LED on the ThermoSmart is red) then the best option is to disconnect the boiler interface from t...
Thu, 25 Aug, 2016 at 4:06 PM
Temperature automatically jumps to 30°C
Your Thermostat may appear to take on a life of its own sometimes. You look at the thermostat and see the programmed value rise to 30°C by itself or you s...
Thu, 25 Aug, 2016 at 4:09 PM
Continual Wi-Fi problems
If you keep having problems with Wi-Fi, it is almost always down to your router settings. This should be set as follows: The router should suppo...
Thu, 25 Aug, 2016 at 4:11 PM