You can only return the ThermoSmart directly to us if you purchased it from our website. If you bought the ThermoSmart from another shop, then you must contact that shop.

We will return the full purchase price if: 

  • you return the ThermoSmart within 14 days after receipt; and
  • The ThermoSmart and corresponding parts are still in new condition.

After 14 days, we can no longer accept this form of return. We do make exceptions in some cases. If we do accept the return, we will reimburse part of the purchase price depending on the condition of the ThermoSmart.


For more information on the returns procedure for a ThermoSmart purchased from our website, you can contact support@thermosmart.com.